Política de reembolso
💰 REFUND POLICY
Last updated: September 8, 2026
Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Non-returnable items include:
- Gift cards
- Downloadable products (such as our free digital guides)
- Personal care items
- Any item that has been used or shows visible signs of wear
To complete your return, we require a receipt or proof of purchase.
Partial Refunds (where applicable)
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refund Process
Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 2 business days.
The refund will be issued minus the return shipping cost, as outlined below.
Return Shipping Costs
Return shipping costs are the customer's responsibility.
- The refund will be issued minus the return shipping cost.
- This amount only corresponds to the cost of shipping the product back to our facilities.
Exception: if the return is due to our error or a defective product, we will cover the return shipping costs.
Late or Missing Refunds
If you haven't received a refund yet:
- First, check your bank account again.
- Then contact your credit card company — it may take some time before your refund is officially posted.
- Next, contact your bank. There's often processing time before a refund is posted.
- If you've done all of this and still haven't received your refund, please contact us at inforoadflare@gmail.com.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at inforoadflare@gmail.com and we'll guide you through the process.
International Returns
Returns are accepted worldwide, subject to the conditions outlined above. Return shipping costs remain the customer's responsibility unless the return is due to our error or a defective product.
For orders shipped outside the United States, we recommend contacting our support team at inforoadflare@gmail.com before initiating a return, so we can guide you through the process and confirm the return address.
Shipping Address for Returns
To return your product, please contact us at inforoadflare@gmail.com first — we will provide the return address and instructions.
Do not send your return without contacting us first. Returns sent without prior authorization may not be processed.
Return Requirements
For a return to be valid:
- Products must be unused and in their original condition
- Products must be sent in their original packaging, properly protected
- Proof of purchase must be included